Politique de remboursement

Return & Refund Policy

Last updated: August 5, 2026

We want you to be happy with your order. Because we sell hair and personal care products, some hygiene-based rules apply to returns — please read the details below.

Return window

You have 14 days after receiving your item to request a return, subject to the conditions below.

Condition requirements

To be eligible for a return, your item must be:

  • Unused and unopened, with any seals intact;
  • In its original packaging, with all tags;
  • Accompanied by your receipt or proof of purchase.

For hygiene and safety reasons, we cannot accept returns of opened or used products. This applies to all of our natural hair and personal care items.

If you change your mind (correct item received)

If you received the exact product you ordered but no longer want it, you may return it only if it is unopened and in new condition, with seals and packaging intact. In this case, you are responsible for the return shipping cost. In addition, the original shipping cost we paid to send your package to you will be deducted from your refund. Once we receive and inspect the returned item, we will issue your refund for the remaining amount.

If we sent the wrong or a defective item

If you received the wrong product, or a defective or damaged item, please contact us immediately. In this case, return the item to us unopened, and we will cover the return shipping cost. We will then either issue you a full refund (including all shipping costs) or send a replacement product of your choice, whichever you prefer.

Please inspect your order upon arrival and contact us as soon as possible so we can make it right.

Uncollected packages (pickup points)

If your order is delivered to a pickup point or collection location and you do not collect it within the carrier's holding period, the package will be returned to us.

In this case:

  • If you would like us to resend your order, you will be responsible for both the return shipping fee and the reshipment fee.
  • If you would prefer not to have it resent, we will refund you for the returned order, less the original shipping fee and the return shipping fee.

To avoid this, please make sure you collect your package within the holding period shown by the carrier.

How to start a return

To start a return, contact us at Info@oleogro.com. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to:

Oleogro 2, Place de la Révolution 50100 Cherbourg France

You can always contact us with any return question at Info@oleogro.com.

Non-returnable items

The following cannot be returned:

  • Opened or used personal care and beauty products (for hygiene reasons);
  • Sale items;
  • Gift cards.

Please get in touch if you have any questions about your specific item.

Exchanges

The fastest way to get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item. (If you received a wrong or defective item, see the section above — we'll arrange a replacement directly.)

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Please note that, as permitted under EU consumer law, this right does not apply to sealed personal care or hygiene products that have been unsealed (opened) after delivery. To exercise your cooling-off right, your item must be unopened, unused, in its original condition and packaging, with seals intact, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Info@oleogro.com.